Customer Blogs & Blog Posts
Blogs on customer
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Latest Blog Posts on customer
- Getting social media for CRM right by James Wanless on Sep 6, 2009
This issue has been percolating just under my skin for a while now. I often hear it said where I work that we still haven’t figured out how to use social media and I’d guess that’s probably true of many places. I think, though, th...
- Rogers – Screwing One Customer At A Time by MacBros' Place on Aug 13, 2009
Rogers Communications forces LPIF fee onto it's customers. Read the full post for my opinion on the matter.
- Severing the Telus umbilical cord by James Wanless on Jun 26, 2009
Image by Darren Hester via Flickr The first move was finally made last night. It’s been long overdue and I’m happy to be on the path. I’ve taken the first step to getting Telus hands out of my pockets – and they’ve b...
- Anticipating intentions and meeting expectations by James Wanless on Jun 13, 2009
This week was a frustrating and interesting experience at work. At the end of the week prior, I finally launched the new design of our program catalogue. It's a little hard to explain or show what this means. It's a new interface for a specific ki...
- The worst customer service I’ve ever had by James Wanless on May 23, 2009
Who'd have thought getting new glasses could be this complicated? I've had a customer experience that I am still finding hard to grasp. I'll make this short, but writing about it is a bit therapeutic too, I guess. I got an eye exam a few weeks ago...
- Customer Legacy - Good Or Bad by StayGoLinks on Apr 10, 2009
A legacy is normally seen as a good thing to be enjoying. You might assume that a customer legacy was equally a valuable asset but that is not the way some companies see it. Customer loyalty is great but a customer legacy is a burden. You can get a...
- Customer Legacy - Good Or Bad by StayGoLinks on Apr 10, 2009
A legacy is normally seen as a good thing to be enjoying. You might assume that a customer legacy was equally a valuable asset but that is not the way some companies see it. Customer loyalty is great but a customer legacy is a burden. You can get a...
